Privacy Policy

We collect information you provide directly when you create an account, enroll in courses, submit inquiries, or interact with our platform. This includes:

• Full name
• Email address
• Phone number (optional)
• WeChat ID (optional)
• Payment records processed through Stripe (we do not store card numbers)
• Course enrollment and attendance history
• Quiz responses and course preferences
• Communications with our team

We use your personal information for the following purposes:

• Service delivery — managing your course enrollments, scheduling, and attendance
• Communication — sending class confirmations, reminders, schedule changes, and responding to your inquiries
• Payment processing — facilitating secure payments through Stripe
• Platform improvement — analyzing usage patterns to improve our courses and user experience
• Legal compliance — meeting our obligations under Canadian law

Your data is stored on secure servers hosted by our technology providers in Canada and the United States. We use industry-standard encryption for data in transit (TLS/HTTPS) and at rest.

Our database is hosted on Supabase with row-level security policies. Our application is hosted on Vercel with enterprise-grade security. Payment information is handled entirely by Stripe and never touches our servers.

We restrict access to personal information to authorized staff who need it to provide our services.

We share your information with the following trusted third-party processors, each of which has their own privacy policy:

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

• Stripe — payment processing (credit/debit cards, Alipay, WeChat Pay)
• Resend — transactional email delivery (class confirmations, reminders)
• Google Analytics — anonymous website usage analytics
• Mux — video processing for our online clinic service (when applicable)
• Vercel — application hosting
• Supabase — database hosting

We use cookies for the following purposes:

You can control cookie settings through your browser preferences. Disabling cookies may affect some features of the website, such as staying signed in.

• Session cookies — to keep you signed in during your visit
• Language preference — to remember your language choice (English or Chinese)
• Google Analytics cookies — to understand how visitors use our website (anonymized)

We retain your personal information for as long as your account is active or as needed to provide our services. Course enrollment records and payment history are retained for 7 years for accounting and legal purposes.

If you close your account, we will delete your personal information within 30 days, except for records we are required to retain by law.

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

To exercise any of these rights, please email us at info@vancouvertennis.ca. We will respond to your request within 30 days.

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data processing (which may affect your ability to use our services)

Our junior programs serve children as young as 4 years old. We collect personal information about minors only with parental or guardian consent. The parent or guardian who creates the account is responsible for the child's enrollment information.

Parents or guardians may request access to, correction of, or deletion of their child's information at any time by contacting us.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

DTT Tennis Club — Email: info@vancouvertennis.ca — Phone: (236) 818-5545 — Address: Greater Vancouver, BC, Canada